Refund policy

Right of Withdrawal

Withdrawal Policy

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must notify us (Bilel Ouerfelli, Vereinsstraße 53, 20357 Hamburg, Germany, info@wildargan.com, Phone: +49 1520 95 91 05 5) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, though its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without delay and, in any case, no later than thirty days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the thirty-day period expires. You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Sample Withdrawal Form (If you wish to withdraw from the contract, please fill out this form and return it.) – To Bilel Ouerfelli, Vereinsstraße 53, 20357 Hamburg, Germany, info@wildargan.com – I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for written notifications) – Date (*) Delete as appropriate.